Common issues

Most problems have a one-line fix. Here are the ones we see most. Still stuck? The FAQ has more, or contact us.

The display shows a notice instead of the clock

Your clock is probably paused for being over your plan limit. Upgrade or free up a clock and it resumes instantly — nothing is lost. See Usage & limits.

Prayer times look wrong

• Check the location is exactly right on the General tab — even a nearby town shifts the times.
• Check the calculation method matches your local masjid.
• Remember the madhab only changes Asr. See Prayer time calculation.

The picture is sideways

You've mounted the TV in portrait. Set the orientation to Vertical 90° or 270° (whichever is upright) on the On screen tab. See Display & orientation.

A change I made isn't showing

Make sure you pressed Save. The display updates within a few seconds of saving. If a screen is offline it'll catch up when it reconnects.

It asks for a passcode

That clock has a display passcode. Open the link copied from Copy display URL (which includes the code), or enter the 6-character code once on that device.

A theme I had is gone

If your plan dropped below that theme, the display falls back to a starter theme automatically. Re-upgrade to switch back.

The screen keeps sleeping or showing a screensaver

That's the device's own power saving, not SalahClock. Disable sleep/screensaver on the TV or stick, and use the screen schedule if you want it to rest overnight. Installing it as an app helps too.